Introduction

Training need assessment helps to identify whether the employees’ current level of competencies match the desired level of competencies. It is a process which helps to collect information of both expressed and implied training needs of the organization. Training need analysis is the diagnostic stage of training plan of the organization. The analysis of training needs takes in to account all the problems and challenges relating to the employee skills and competencies. Through this process, information can be collected from various sources which provide a 360 degree understanding about the training needs of the employees.

Background of the study

Ernst & Young Australia
EY Australia is committed to the EY global vision of “Building a better working world”. It is a professional consultancy services provider mainly in the fields of advisory businesses, assurance, law tax and restructuring. The company offers advisory servicers regarding mergers, acquisitions, financial security risks, valuation, actuarial, human resource management etc. EY Australia consists of offices in Adelaide, Brisbane, Sydney, Canberra, Perth and Melbourne.
EY Australia implemented new work processes and systems which could reduce most of the manual work and repetition of work. Throughout the process of implementation, there were various complaints regarding the practicability of the new processes. The management had not given adequate attention and neither properly communicated regarding the new systems nor how to follow these procedures. This has led EY Australia to struggle with a high turnover ratio in almost all the levels / grades of employees.
The organization had started to lose most of the competent and loyal managers and employees. Most of the employees had started to join the competitors and there was a high risk of the confidentiality and the protection of EY knowledge database. Further, employees have also complained about the lack of opportunities for training and development. In particular, employees were not given a proper training to use the new processes and systems. Further they have commented on the company’s requirement on just completing the learning hours only through online learning and no proper customized trainings were arranged for the past 3 years. This challenging situation led the management to conduct an analysis on the training requirements of the employees.